Shop policy

LAYAWAY

Layaway agreements are a great way to spread out the cost of an item and I am happy to offer it interest free for any items that are over £500. I usually ask for 30% non refundable deposit and the remainder to be paid in equal installments over 2 months. For higher value items, we can agree to a longer period, usually up to three months. Each installment will be listed on the website and can be paid whenever you wish, within the time frame agreed. The piece is reserved for you only when the first installment has been paid. 

Items puchased on layway plans are not eligible for returns unless the item arrives gravely misrepresented. Items will be shipped only once the piece has been paid off in full. If a layway plan is not completed, the first installment will be withheld and you will receive a shop credit for the remainder.

CANCELLATION OF ORDER

You can cancel your order anytime prior to fulfillment. Please click https://account.mypocketjewels.com

RETURNING AN ITEM

I really hope that you love your piece, but sometimes I understand it isn't love at first sight and that is fine. Please contact me within 3 days of receipt and return to me within 14 days of receipt in line with your statutory rights. Once I have received your returned item and inspected it, I will refund you the cost minus postage costs. Items must be unworn and in their original packaging.

If I believe that the item has been worn, tampered with or altered in any way, I will inform you of this and a refund will not be given.

Please contact me for the return address and please ensure that you return the item using a tracked and insured service. Please allow 14 days for your refund to clear once it's been processed. 

Items that are resized or adjusted by me on instruction from you prior to dispatch are not eligible for a return or refund.

You are responsible for your return shipping costs.

Please get in touch with me to request a return or exchange and I will provide you with the delivery details. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to me. Items must be sent by Royal Mail Special Delivery for UK customers and DHL Express for overseas customers and the item must be fully insured during shipping.

Returns from outside of the UK must be shipped with correct and accurate customs forms that are clearly marked as a UK RETURN otherwise any import taxes or duties charged to pocketjewels will be deducted from the refund amount, along with any payment processing fees and exchange rate losses. Original shipping and insurance costs are non-refundable.

I do not accept returns on sale items or items that have been altered (including resizes) by me or by you.

Please note that any orders whereupon the item is rejected by the customer or returned due to non-payment of international duties/customs charges, will not be eligible for a full refund.

RECEIPT OF ORDER

DAMAGED ITEMS

In the unlikely instance that you receive an item that is damaged or not what you ordered, please make contact within 3 days. I will help you resolve any issues as quickly as possible by replacing the item, delivering another item by way of an exchange, or refunding the amount paid. The faulty item will need to be returned to me by post to the returns address I will provide to you and I must be in receipt of the item before I process an exchange or refund.

GUARANTEE

I do not offer any guarantee past the point of sale. My items are sold as seen.

All of my pieces are at the very least pre-owned and most of them are vintage or antique (over 100 years old). The items are not brand new and as such, will not look brand new. Please expect signs of wear to include surface wear to gold, scuffs to stones, kinks in links and accept this as part and parcel of buying second hand and antique jewellery. I will be as clear as I can with item descriptions and condition statements and aim to make sure you are aware of any potential defects before you buy. Please study the photos carefully as they form part of the condition.